- on the network, icon check if you can see the Wifi Icon,, if yes click on that and see if you can see the wifi name that can be connected IF NOT GO TO STEP 2
- check if the wifi connects to the mobile hotspot wifi, try connecting to other wifi, if connecting, then check wifi router mac filters and see any mac address is blocked in that
if you cant do the above go to Control Panel >> System >> Device manager >>in the network adapter check if any wireless adapter is installed, if not check other devices ( Unkown Device ) right click and try to install the drivers,
IF THE DRIVERS IS INSTALLED REMOVE AND REINSTALL AGAIN DOWNLOAD FROM THE SITE
download the drivers from link
crwdns2934105:0crwdne2934105:0
crwdns2934113:0crwdne2934113:0
crwdns2915270:0crwdne2915270:0
crwdns2889612:0crwdne2889612:0
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Hi @Gilian Reddington
Check on the device manager if it has been properly detected, if you see exclamation mark, question mark or cross on the wifi card, means either wifi card is having issues / disabled.
try enabling and reinstalling the drivers, see if it helps.
check also if there is wifi switch which is restricted to airplane mode, etc.
crwdns2934271:0crwdnd2934271:0 Augustine crwdne2934271:0