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This is the device page for the Samsung Galaxy J7. The OS that comes stock to the device is Android OS v5.1.

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My phone is locked on "Emergency Call" - it won't let me do anything.

It says I have to enter my password to do anything. I entered my saved password - was incorrect. So I reset my password for my phone on my computer. Tried the new password - it won’t take it. How can I unlock my phone?

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Hi @jaykayem,

Try removing the battery for a couple of minutes, re-insert it and then check if it resolved the problem.

Here's how to remove the battery.

Samsung Galaxy J7 Battery Replacement

Also try removing / reinserting the SIM card or temporarily inserting a different network compatible, known working SIM card, if the above doesn’t work

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Jenny Miller crwdns2934231:0crwdne2934231:0
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