My kindle has been frozen on the opening screensaver picture (pencils/pens etc) for over 6 months. The power button and home buttons don’t appear to work, so I can’t turn off/on or reset the device. I thought it would run out of charge and would reset when I recharged, but it doesn't appear to be running out of charge either!
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Try this page on Amazon: https://www.amazon.com/gp/help/customer/...
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Thanks, but holding down the power and home buttons doesn't work.
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the same problem
kindle 2014
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