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Can't hear other people talking with my hearing aids

when ever i answer my detect 6.0 any of the 4 phones i can not hear the other person on the line clearly i have hearing aides and they are turned up fully is there a problem and is there a way to turn up the volume for incoming calls. peter miller

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How do I make sure that my hearing aids are working correctly?

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

@finchchloe

What is the make and model number of the hearing aids?

Are you asking in relation to being able to hear correctly when on a phone call or just hearing in general?

If on a phone call is it phones in general or just mobile phones? Just asking as there is a slight difference in the phone design etc which may affect how you hear.

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crwdns2934051:0crwdne2934051:0

Hi,

You don’t state the model number of your Dect 6.0 phone but have you tried pressing the UP arrow button during a call to see if this increases the audio volume enough.

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