crwdns2933423:0crwdne2933423:0

MacBook Pro stuck on apple logo with loading

Good day,

A customer of mine stated that his Mac Book pro 2012 is stuck on a boot loop since it fell flat. He advised that the mac is coming on with the apple logo and a loading circle to the bottom.

Pleasse see the video as reference.

Any idea of what could be this issue?

crwdns2934081:0crwdne2934081:0 crwdns2934083:0crwdne2934083:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0

crwdns2933315:02crwdne2933315:0

crwdns2934051:0crwdne2934051:0

The hard drive crashed! You’ll need to use an external boot drive to test the rest of the system. Using another Mac create a boot drive (USB thumb drive).

Even still this system has a few issues missing keys and the displays cover glass is cracked. Its going to take a bit of work to bring this baby back to life.

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0

It could be a damaged hard drive flex cable and connector too.

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0

crwdns2934229:0crwdne2934229:0

MICHAEL JABARI NELSON crwdns2934231:0crwdne2934231:0
crwdns2936625:0crwdne2936625:0:

crwdns2936751:024crwdne2936751:0 0

crwdns2936753:07crwdne2936753:0 0

crwdns2936753:030crwdne2936753:0 0

crwdns2942667:0crwdne2942667:0 698