Why is there still an X sign in my battery?

Question

MacBook Air 13" Early 2017

In June 2017 Apple updated its 13" MacBook Air with a newer Broadwell Intel Core i5 processor, resulting in slightly increased performance and battery life.

crwdns2934591:0421crwdne2934591:0 crwdns2934593:0crwdne2934593:0

Munira Alami @muniraaa

crwdns2934065:0crwdne2934065:0: 13

1

crwdns2931729:0crwdne2931729:0: Maw 20, 2018

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Why is there still an X sign in my battery?

Hi, so I actually have a 2016 MacBook Air 13”.

My battery was messed up and only worked with the power adapter because I spilled ice tea on it I went to Apple, which they ran a Diagnostic and found that only the battery showed malfunctioning.

I got a new battery. I just change my battery less then 10 mins ago and there’s still a big x in my battery sign. Any suggestions?

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crwdns2889612:0crwdne2889612:0 1

crwdns2944067:05crwdne2944067:0:

While you may have bought your MacBook Air in 2016 Apple never released a 2016 model that year. I suspect you really have a 2015 model.

Review this listing: EveryMac - MacBook Air models

crwdns2934271:0Maw 20, 2018crwdnd2934271:0 Dan crwdne2934271:0

Download this app: CoconutBattery paste a snapshot of the main window so we can see whats happing. Paste one with the MagSafe plugged in and a second not connected. Adding images to an existing question

crwdns2934271:0Maw 20, 2018crwdnd2934271:0 Dan crwdne2934271:0

Hey Dan, I’ll check that app out thanks. Pics posted but If I take the MagSafe out my laptop completely shuts downs

crwdns2934271:0Maw 20, 2018crwdnd2934271:0 Munira Alami crwdne2934271:0

OK, that implies the battery is not connected or getting charged. Still need the snap with the MagSafe connected.

crwdns2934271:0Maw 20, 2018crwdnd2934271:0 Dan crwdne2934271:0

Yeah, That how it’s looks with the MagSafe connected sadly.

crwdns2934271:0Maw 21, 2018crwdnd2934271:0 Munira Alami crwdne2934271:0

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crwdns2933313:01crwdne2933313:0

While you may have bought your MacBook Air in 2016 Apple never released a 2016 model that year. I suspect you really have a 2015 model.

Review this listing: EveryMac - MacBook Air models — Dan
Download this app: CoconutBattery paste a snapshot of the main window so we can see whats happing. Paste one with the MagSafe plugged in and a second not connected. Adding images to an existing question — Dan
Hey Dan, I’ll check that app out thanks. Pics posted but If I take the MagSafe out my laptop completely shuts downs — Munira Alami
OK, that implies the battery is not connected or getting charged. Still need the snap with the MagSafe connected. — Dan
Yeah, That how it’s looks with the MagSafe connected sadly. — Munira Alami