The drive powers up but I can't open it
The My Book is recognized by the computer and says it is working properly but I can't open it to access my folders and files.
crwdns2934109:0crwdne2934109:0
crwdns2889612:0crwdne2889612:0
0
crwdns2936751:024crwdne2936751:0 0
crwdns2936753:07crwdne2936753:0 0
crwdns2936753:030crwdne2936753:0 11
crwdns2942667:0crwdne2942667:0 48
Please tell us the computer it is hooked up to and what operating system it has.
crwdns2934271:0crwdnd2934271:0 mayer crwdne2934271:0
Hewlett Packard 15 Notebook PC, Microsoft Windows 10, same one I've been using for about 4 to 5 years
crwdns2934271:0crwdnd2934271:0 lizharris2 crwdne2934271:0