Forgot password and I can't hard reset it

When I follow the steps for hard reseting it doesn't show me the option for factory reset, it just shows:

-Reboot system now

-Reboot to bootloader

-Wipe Chache partition

-Mount /system

-View Recovery logs

-Power off

-System Check

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 1
crwdns2934285:0crwdne2934285:0