The screen is black, but it says it's on

Question

Toshiba Chromebook 2

The Toshiba Chromebook 2 laptop was released in 2014, and the model number is CB35-B3340. This Toshiba Chromebook is silver with a 13.3" high resolution screen.

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Tigers @blacktigers

crwdns2934065:0crwdne2934065:0: 1

crwdns2931729:0crwdne2931729:0: Kho 23, 2017

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The screen is black, but it says it's on

The light on the power button is still glowing so it's supposedly not dead or off, but the screen is completely black. What's wrong with it and how do I fix it?

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oldturkey03 @oldturkey03

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crwdns2931729:0crwdne2931729:0: Kho 23, 2017

crwdns2933897:0crwdne2933897:0

@blacktigers could be a broken LCD or a failed GPU as well as numerous other issues. Start troubleshooting by attaching an external monitor to your Toshiba and see what that displays. Let us know.

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