Why won't the screen detach from the keyboard?

Question

Microsoft Surface Book Keyboard

The keyboard for Microsoft’s 2-in-1 laptop released in October of 2015. 6th Generation Intel Core i5 or i7

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I press the detach button on the keyboard, but I can't remove the screen. Why can't I remove it, and what can I do fix it?

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Benjamin Gerber @bdgerber crwdns2934065:0crwdne2934065:0: 25 2 1 · Answer 1 · 2016-10-23T17:56:58-07:00

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Make sure the laptop is charged to at least 10% battery. If this doesn’t work, try clicking the detach button on the screen.

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