Hi
When I connect my "WD my passport" external hdd to usb2 port, it dos't work and show "USB Device not recognized" erorr . but in USB3 port, show thats Erorr but I can open it and see my File!!!
crwdns2934109:0crwdne2934109:0
crwdns2934065:0crwdne2934065:0: 97
3
That is very strange, however let's try to fix the problem.
Would you try to go to the manufacturer's website of the computer, look for Support/Drivers and enter your model number. After that look for a download(s) and download a "Chipset" or "USB" driver package, and install that. Reboot and see if the issue persists.
If it does, it may be a problem with the computer itself and you should contact the manufacturer if it is still under warranty.
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crwdns2936751:024crwdne2936751:0 0
crwdns2936753:07crwdne2936753:0 0
crwdns2936753:030crwdne2936753:0 1
crwdns2942667:0crwdne2942667:0 66
Hi, USB3 ports can supply more power to a device than USB2 ports but it still seems as though there is a problem with the HDD. Try to determine if it is the PC or the HDD by trying it in another PC (both USB2 and USB3) and see what happens.
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