FixHub Battery Error after updating firmware to 1.4.0
crwdns2934249:0crwdne2934249:0:
Recently unboxed a new ordered FixHub.
Outside the box, plugged into a USB-PD charger, the screen did not work.
Followed up with online tech documents, plugged in the device to my PC, and visited FixHub Console, which successfully detected the device. After being prompted to update to firmware 1.4.0, the screen finally turned on. The device shows a charging animation. After a while, to see if the battery would charge >0%, the device screen flashed "Battery Error, tool shutdown". When Attempted to plug into a USB-PD charger, a similar error popped up.
Replugged it into the PC, following the same instructions to update the firmware to 1.4.0 (again), and was notified of a successful update (again). However, the same Battery Error fault persisted.
I submitted a ticket to support under "other", but I'm unsure if that was the correct choice. I'm submitting a question here in case this is the correct method.