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crwdns2934241:0crwdne2934241:0 Kris Rodriguez

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@garrettr79382 , Thanks for the detailed post—that definitely sounds frustrating after going through the trouble of replacing the drive. Have you had a chance to reach out to our support team yet?

If not, we’d really recommend it. Our team can take a closer look and help determine whether the part is at least compatible with dual-layer discs. If it checks out on our end, you’ll know it’s worth following up with the repair tech to see if something may have gone wrong during the repair. [br]
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Either way, it’s a good first step to help you get to the bottom of it.

You can contact us here: [link|https://www.ifixit.com/Support|ifixit.com/support|new_window=true]

We’ll do what we can to help point you in the right direction.

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