I replaced the battery on an iPhone 12 Pro. The process seemed to go fine, and Face ID was still working after the new battery was installed. I tested it a few times before closing up the phone, and everything looked good.
But once I closed the phone completely and powered it back on, Face ID stopped working. When I try to set it up now, it just tells me to “move iPhone a little lower” or “move closer,” but it never actually detects my face. The proximity function is still working, so it couldn't be that. I tried running the apple diagnostics, and it said that the True Depth sensor had the problem.
I didn’t mess with the Face ID components during the repair, so I’m not sure what happened. Is it possible something got slightly misaligned or pinched when closing the phone? How could it happen? What should i do now and the next time?
Any help would be appreciated.
I replaced the battery on an iPhone 12 Pro for the first time. The process seemed to go fine, and Face ID was still working after the new battery was installed. I tested it a few times before closing up the phone, and everything looked good.
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I replaced the battery on an iPhone 12 Pro. The process seemed to go fine, and Face ID was still working after the new battery was installed. I tested it a few times before closing up the phone, and everything looked good.
But once I closed the phone completely and powered it back on, Face ID stopped working. When I try to set it up now, it just tells me to “move iPhone a little lower” or “move closer,” but it never actually detects my face. The proximity function is still working, so it couldn't be that. I tried running the apple diagnostics, and it said that the True Depth sensor had the problem.
I didn’t mess with the Face ID components during the repair, so I’m not sure what happened. Is it possible something got slightly misaligned or pinched when closing the phone? How could it happen? What should i do now and the next time?
I replaced the battery on an iPhone 12 Pro for the first time. The process seemed to go fine, and Face ID was still working after the new battery was installed. I tested it a few times before closing up the phone, and everything looked good.
But once I closed the phone completely and powered it back on, Face ID stopped working. When I try to set it up now, it just tells me to “move iPhone a little lower” or “move closer,” but it never actually detects my face. The proximity function is still working, so it couldn't be that. I tried running the apple diagnostics, and it said that the True Depth sensor had the problem.
I didn’t mess with the Face ID components during the repair, so I’m not sure what happened. Is it possible something got slightly misaligned or pinched when closing the phone? How could it happen? What should i do now and the next time?
Any help would be appreciated.