Hi @balski
Here's the [document|32601|tech sheet] for the washer (I think), that may help to isolate what the problem is.
Go to p.3 to view how to perform the ''Diagnostic test'' and see if it displays any F06, F07, F21 ''or'' F27,F28 error codes.
If any F codes are being displayed, go to p.13→p.18 to view what to check for a particular code.