I had exactly the same issue with the 2021 iMac 24 inch with the horizontal lines that ultimately lead to completely black out of the screen. Today, I’m sharing my personal experience in hopes of raising awareness about a growing and deeply frustrating issue with the 2021 24-inch iMac. It’s bit long, but I trust its worth the time to expose this Apple product issue so others who are experiencing the same will have their issue fairly addressed.
The background of my case is to note that, I have bought it to the Apple Store this past Saturday and dropped off without getting the clarity of the root cause of the issue. My mistake was that I have signed what i thought was a quote at the time when I was dropping off the unit, but it really is a work order, because of my blind trust in Apple’s service, also the rep whom was helping me told me and my son who’s with me there that someone from Apple will call me in working day hours to inform me the status and final cost of the needed repair, therefore, I did it without doubt.
This morning I received a email from this Apple Store saying the unit is ready for pick up before end of April. I called the store to find out what was the issue of my iMac and was told they have replaced the screen and i have a $648 + tax due at the time of pick up.
-
I then start looking and spent multiple hours doing my dual diligence on this repair, trying to get clarity and fairness from Apple. The iMac is working fine with an external monitor, that tells me all the components are fine, except for the screen. When I asked specifically what would be the root cases of the screen issue, the tech person Johnathan from the Apple store where I took my iMac could not provide any context of what have caused the screen black out. He referred to the service order I signed at drop-off, stating just following the process they’re instructed to follow, and because I have signed the order form when I was dropping it off last Saturday, there is nothing they can do at the store level. The call ended with an expensive bill I have to pay to dismay, and my request of the root cases of the Apple product I’ve bought not being addressed.
+
I then start looking and spent multiple hours doing my dual diligence on this repair, trying to get clarity and fairness from Apple. The iMac is working fine with an external monitor, that tells me all the components are fine, except for the screen. When I asked specifically what would be the root cause of the screen issue, the tech person Johnathan from the Apple store where I took my iMac could not provide any context of what have caused the screen black out. He referred to the service order I signed at drop-off, stating just following the process they’re instructed to follow, and because I have signed the order form when I was dropping it off last Saturday, there is nothing they can do at the store level. The call ended with an expensive bill I have to pay to dismay, and my request of the root cases of the Apple product I’ve bought not being addressed.
I have searched the web and learned that this problem has been widely reported across Apple’s official support forums and this platform, I’m sure there are other web platforms have subjects of this issue as well. Particularly in Apple’s official platform, there are multiple discussion threads—some with many hundreds (if not thousands) of responses—detail the same exact symptom on Apple’s official discussion form. From what I’ve read, this issue appears around 18–24 months after purchase, and strongly resembles a design flaw related to an internal screen wiring and heat exposure. Some users were fortunate to receive out-of-warranty repairs at no cost. Unfortunately, I am one of the unfortunate ones.
Here are the links to those closed discussion threads, I’m sure there are more if you spend more time to look for it.
https://discussions.apple.com/thread/255220596
https://discussions.apple.com/thread/254865312
https://discussions.apple.com/thread/255594984
I have politely escalated to three different Apples senior advisors, hoping to find someone who would acknowledge the growing concern. However, similar communication was provided, and they refer me to go back to the store for more details. Which is when I starting to getting the feeling that I am an hot potato rather than a loyal Apple customer.
Additionally, I was repeatedly told:
* This issue is not recognized by Apple.
* There is no repair program in place for this model.
* I should not rely on what I read online, even though the posts I referenced were from Apple’s own official discussion forums.
* Even after I pointed out that Apple’s own discussion threads on this issue had been closed without any resolution or feedback, the advisor still insisted that I seek support by creating a new post in the community — ironically, the same community where most discussions on this issue have been closed without any resolution.
As a loyal Apple customer for over 20 years, this entire experience was deeply disappointing. I’ve always believed that Apple cared about user experience and customer trust — but today I felt like I was being dismissed simply because I was outside the warranty window. There was no effort to understand the situation or investigate a possible systemic issue. Only a blunt refusal.
This leaves me no choice but to share this openly. If Apple won’t acknowledge what looks like a widespread display defect, we, as customers, must bring the visibility. I’m starting this new thread because the older ones have been closed without resolution — and I want others to see this before it gets buried again.
If you’ve experienced the same issue, please speak up and add your experience to the new threat (subject below) I am going to start in Apple discussion form. The more voices, the harder it becomes for this to be ignored.
I had exactly the same issue with the 2021 iMac 24 inch with the horizontal lines that ultimately lead to completely black out of the screen. Today, I’m sharing my personal experience in hopes of raising awareness about a growing and deeply frustrating issue with the 2021 24-inch iMac. It’s bit long, but I trust its worth the time to expose this Apple product issue so others who are experiencing the same will have their issue fairly addressed.
The background of my case is to note that, I have bought it to the Apple Store this past Saturday and dropped off without getting the clarity of the root cause of the issue. My mistake was that I have signed what i thought was a quote at the time when I was dropping off the unit, but it really is a work order, because of my blind trust in Apple’s service, also the rep whom was helping me told me and my son who’s with me there that someone from Apple will call me in working day hours to inform me the status and final cost of the needed repair, therefore, I did it without doubt.
This morning I received a email from this Apple Store saying the unit is ready for pick up before end of April. I called the store to find out what was the issue of my iMac and was told they have replaced the screen and i have a $648 + tax due at the time of pick up.
I then start looking and spent multiple hours doing my dual diligence on this repair, trying to get clarity and fairness from Apple. The iMac is working fine with an external monitor, that tells me all the components are fine, except for the screen. When I asked specifically what would be the root cases of the screen issue, the tech person Johnathan from the Apple store where I took my iMac could not provide any context of what have caused the screen black out. He referred to the service order I signed at drop-off, stating just following the process they’re instructed to follow, and because I have signed the order form when I was dropping it off last Saturday, there is nothing they can do at the store level. The call ended with an expensive bill I have to pay to dismay, and my request of the root cases of the Apple product I’ve bought not being addressed.
I have searched the web and learned that this problem has been widely reported across Apple’s official support forums and this platform, I’m sure there are other web platforms have subjects of this issue as well. Particularly in Apple’s official platform, there are multiple discussion threads—some with many hundreds (if not thousands) of responses—detail the same exact symptom on Apple’s official discussion form. From what I’ve read, this issue appears around 18–24 months after purchase, and strongly resembles a design flaw related to an internal screen wiring and heat exposure. Some users were fortunate to receive out-of-warranty repairs at no cost. Unfortunately, I am one of the unfortunate ones.
Here are the links to those closed discussion threads, I’m sure there are more if you spend more time to look for it.
https://discussions.apple.com/thread/255220596
https://discussions.apple.com/thread/254865312
https://discussions.apple.com/thread/255594984
I have politely escalated to three different Apples senior advisors, hoping to find someone who would acknowledge the growing concern. However, similar communication was provided, and they refer me to go back to the store for more details. Which is when I starting to getting the feeling that I am an hot potato rather than a loyal Apple customer.
Additionally, I was repeatedly told:
* This issue is not recognized by Apple.
* There is no repair program in place for this model.
* I should not rely on what I read online, even though the posts I referenced were from Apple’s own official discussion forums.
* Even after I pointed out that Apple’s own discussion threads on this issue had been closed without any resolution or feedback, the advisor still insisted that I seek support by creating a new post in the community — ironically, the same community where most discussions on this issue have been closed without any resolution.
-
As a loyal Apple customer for over 20 years, this entire experience was deeply disappointing. I’ve always believed that Apple cared about user experience and customer trust — but today I felt like I was being dismissed simply because I was outside the warranty window. There was no effort to understand the situation or investigate a possible systemic issue. Only a blunt refusal.
This leaves me no choice but to share this openly. If Apple won’t acknowledge what looks like a widespread display defect, we, as customers, must bring the visibility. I’m starting this new thread because the older ones have been closed without resolution — and I want others to see this before it gets buried again.
If you’ve experienced the same issue, please speak up and add your experience to the new threat (subject below) I am going to start in Apple discussion form. The more voices, the harder it becomes for this to be ignored.
I had exactly the same issue with the 2021 iMac 24 inch with the horizontal lines that ultimately lead to completely black out of the screen. Today, I’m sharing my personal experience in hopes of raising awareness about a growing and deeply frustrating issue with the 2021 24-inch iMac. It’s bit long, but I trust its worth the time to expose this Apple product issue so others who are experiencing the same will have their issue fairly addressed.
The background of my case is to note that, I have bought it to the Apple Store this past Saturday and dropped off without getting the clarity of the root cause of the issue. My mistake was that I have signed what i thought was a quote at the time when I was dropping off the unit, but it really is a work order, because of my blind trust in Apple’s service, also the rep whom was helping me told me and my son who’s with me there that someone from Apple will call me in working day hours to inform me the status and final cost of the needed repair, therefore, I did it without doubt.
This morning I received a email from this Apple Store saying the unit is ready for pick up before end of April. I called the store to find out what was the issue of my iMac and was told they have replaced the screen and i have a $648 + tax due at the time of pick up.
I then start looking and spent multiple hours doing my dual diligence on this repair, trying to get clarity and fairness from Apple. The iMac is working fine with an external monitor, that tells me all the components are fine, except for the screen. When I asked specifically what would be the root cases of the screen issue, the tech person Johnathan from the Apple store where I took my iMac could not provide any context of what have caused the screen black out. He referred to the service order I signed at drop-off, stating just following the process they’re instructed to follow, and because I have signed the order form when I was dropping it off last Saturday, there is nothing they can do at the store level. The call ended with an expensive bill I have to pay to dismay, and my request of the root cases of the Apple product I’ve bought not being addressed.
I have searched the web and learned that this problem has been widely reported across Apple’s official support forums and this platform, I’m sure there are other web platforms have subjects of this issue as well. Particularly in Apple’s official platform, there are multiple discussion threads—some with many hundreds (if not thousands) of responses—detail the same exact symptom on Apple’s official discussion form. From what I’ve read, this issue appears around 18–24 months after purchase, and strongly resembles a design flaw related to an internal screen wiring and heat exposure. Some users were fortunate to receive out-of-warranty repairs at no cost. Unfortunately, I am one of the unfortunate ones.
Here are the links to those closed discussion threads, I’m sure there are more if you spend more time to look for it.
https://discussions.apple.com/thread/255220596
https://discussions.apple.com/thread/254865312
https://discussions.apple.com/thread/255594984
I have politely escalated to three different Apples senior advisors, hoping to find someone who would acknowledge the growing concern. However, similar communication was provided, and they refer me to go back to the store for more details. Which is when I starting to getting the feeling that I am an hot potato rather than a loyal Apple customer.
Additionally, I was repeatedly told:
* This issue is not recognized by Apple.
* There is no repair program in place for this model.
* I should not rely on what I read online, even though the posts I referenced were from Apple’s own official discussion forums.
* Even after I pointed out that Apple’s own discussion threads on this issue had been closed without any resolution or feedback, the advisor still insisted that I seek support by creating a new post in the community — ironically, the same community where most discussions on this issue have been closed without any resolution.
As a loyal Apple customer for over 20 years, this entire experience was deeply disappointing. I’ve always believed that Apple cared about user experience and customer trust — but today I felt like I was being dismissed simply because I was outside the warranty window. There was no effort to understand the situation or investigate a possible systemic issue. Only a blunt refusal.
This leaves me no choice but to share this openly. If Apple won’t acknowledge what looks like a widespread display defect, we, as customers, must bring the visibility. I’m starting this new thread because the older ones have been closed without resolution — and I want others to see this before it gets buried again.
If you’ve experienced the same issue, please speak up and add your experience to the new threat (subject below) I am going to start in Apple discussion form. The more voices, the harder it becomes for this to be ignored.
Subject Title:
Widespread iMac 24” M1 Screen Failure – A Loyal Customer’s Frustrating Experience