p.s. The trimmer has a 2-year warranty as well. So if you still can't open the trimmer and ''''it's within warranty, I would have the customer send an email to Phillips about getting it replaced.
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p.s. The trimmer has a 2-year warranty as well. So if you still can't open the trimmer and it's within warranty, I would have the customer send an email to Phillips about getting it replaced.
I found a manual from Phillips about the trimmer. Hopefully this should help:
https://www.documents.philips.com/assets/20220418/84d0b17d46a349b3bc78ae7b014fc314.pdf
p.s. The trimmer has a 2-year warranty as well. So if you still can't open the trimmer and ''''it's within warranty, I would have the customer send an email to Phillips about getting it replaced.