crwdns2934241:0crwdne2934241:0 Tyler Barton

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Why won't my battery charge?

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My HP EliteBook 840 G4's battery will not charge. Like at all. The only way I can use it is to plug it in. The person I bought it from said they bought a new battery for it but the problem has persisted. Can anybody please help?

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HP EliteBook 840 G4

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open