Battery or Logic Board issue? (weird advice from apple)
crwdns2934249:0crwdne2934249:0:
My 2019 Macbook Air 13" doesn't turn on unless plugged into a power adapter. When plugged into the Power adapter, it only stays on 1% and will immediately die after unplugging it. It says Service Recommended for my battery. It also runs extremely slow, like I can do things but it takes a while to respond (some apps longer than others). The only screen glitch i have is at startup and when it gets to the end of the apple logo, it goes green for a second and then goes normally to the next screen.
I took it to the apple store and the first guy said that it was just a battery issue. Then he went on his break and the second guy came and said it was a logic board issue, likely not a battery issue. I told him this has only happened once the battery said it needed service. I asked him if the battery powers the logic board then how am I supposed to know if it's just a battery issue vs. a logic board issue if the battery definitely isn't working? He said there's no way to test for sure if it's logic board vs. battery. He said if I sent it in, it would be for a logic board not a battery and at that point I should just get another model.
I haven't had any of these issues until the battery started acting up. Is there a way to test if it's a logic board vs. the battery? I had a feeling I was being hosed. Do you think it's a battery or logic board issue?
=== Update (04/04/25) ===
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this is what it says, but idk why its saying design capacity is 84.6% because the battery says service recommended and it wouldn't say that if the battery was acting with over 80% capacity.
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[image|3603933]
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this is what it says, but idk why its saying design capacity is 84.6% because the battery says service recommended and it wouldn't say that if the battery was acting with over 80% capacity.
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=== Update (04/04/25) ===
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I did run diagnostic and got the PT006 and PFM006 codes. Here's the information i was able to pull from Apple's Battery System Report
Battery or Logic Board issue? (weird advice from apple)
crwdns2934249:0crwdne2934249:0:
My 2019 Macbook Air 13" doesn't turn on unless plugged into a power adapter. When plugged into the Power adapter, it only stays on 1% and will immediately die after unplugging it. It says Service Recommended for my battery. It also runs extremely slow, like I can do things but it takes a while to respond (some apps longer than others). The only screen glitch i have is at startup and when it gets to the end of the apple logo, it goes green for a second and then goes normally to the next screen.
I took it to the apple store and the first guy said that it was just a battery issue. Then he went on his break and the second guy came and said it was a logic board issue, likely not a battery issue. I told him this has only happened once the battery said it needed service. I asked him if the battery powers the logic board then how am I supposed to know if it's just a battery issue vs. a logic board issue if the battery definitely isn't working? He said there's no way to test for sure if it's logic board vs. battery. He said if I sent it in, it would be for a logic board not a battery and at that point I should just get another model.
I haven't had any of these issues until the battery started acting up. Is there a way to test if it's a logic board vs. the battery? I had a feeling I was being hosed. Do you think it's a battery or logic board issue?
+
+
=== Update (04/04/25) ===
+
[image|3603933]
+
+
this is what it says, but idk why its saying design capacity is 84.6% because the battery says service recommended and it wouldn't say that if the battery was acting with over 80% capacity.
Battery or Logic Board issue? (weird advice from apple)
crwdns2934249:0crwdne2934249:0:
My 2019 Macbook Air 13" doesn't turn on unless plugged into a power adapter. When plugged into the Power adapter, it only stays on 1% and will immediately die after unplugging it. It says Service Recommended for my battery. It also runs extremely slow, like I can do things but it takes a while to respond (some apps longer than others). The only screen glitch i have is at startup and when it gets to the end of the apple logo, it goes green for a second and then goes normally to the next screen.
I took it to the apple store and the first guy said that it was just a battery issue. Then he went on his break and the second guy came and said it was a logic board issue, likely not a battery issue. I told him this has only happened once the battery said it needed service. I asked him if the battery powers the logic board then how am I supposed to know if it's just a battery issue vs. a logic board issue if the battery definitely isn't working? He said there's no way to test for sure if it's logic board vs. battery. He said if I sent it in, it would be for a logic board not a battery and at that point I should just get another model.
I haven't had any of these issues until the battery started acting up. Is there a way to test if it's a logic board vs. the battery? I had a feeling I was being hosed. Do you think it's a battery or logic board issue?