When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
Presumably the temperature in the freezer compartment is OK i.e. approx. 0°F (-18°C)?
Check if the refrigerator is level in both directions , i.e. side to side and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off. You could also place a mobile phone inside the compartment setup to take videos to see if it does turn off, and then close the door just in case when manually operating the door switch you apply more pressure to the switch than the door does when it is closed i.e light is off when you push the switch but not when the door does.
If you find the problem and it is a faulty part that needs replacing, here's the [link|https://images.webfronts.com/cache/meaftgrqjrsw.pdf|parts list] that will help.
Locate the wanted part in the list and note the ''manufacturer's part number¹'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
-
¹ It seems that your model, like a lot of other brands e.g. Maytag, Roper, some Kenmore models etc, are just rebadged (or made to order) Whirlpool refrigerators as they're composed entirely of Whirlpool parts
+
¹ It seems that your model, like a lot of other brands e.g. Maytag, Roper, some Kenmore models etc, are just rebadged (or made to order) Whirlpool refrigerators as they're composed entirely of Whirlpool parts. This is why if you do need a replacement part it will turn up as a Whirlpool brand part and not, in your particular case, a Jenn-Air part.
When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
Presumably the temperature in the freezer compartment is OK i.e. approx. 0°F (-18°C)?
Check if the refrigerator is level in both directions , i.e. side to side and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off. You could also place a mobile phone inside the compartment setup to take videos to see if it does turn off, and then close the door just in case when manually operating the door switch you apply more pressure to the switch than the door does when it is closed i.e light is off when you push the switch but not when the door does.
If you find the problem and it is a faulty part that needs replacing, here's the [link|https://images.webfronts.com/cache/meaftgrqjrsw.pdf|parts list] that will help.
Locate the wanted part in the list and note the ''manufacturer's part number¹'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
-
¹ It seems that your model, like a lot of other brands are just rebadged (or made to order) Whirlpool refrigerators as they're composed entirely of Whirlpool parts
+
¹ It seems that your model, like a lot of other brands e.g. Maytag, Roper, some Kenmore models etc, are just rebadged (or made to order) Whirlpool refrigerators as they're composed entirely of Whirlpool parts
When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
Presumably the temperature in the freezer compartment is OK i.e. approx. 0°F (-18°C)?
Check if the refrigerator is level in both directions , i.e. side to side and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off. You could also place a mobile phone inside the compartment setup to take videos to see if it does turn off, and then close the door just in case when manually operating the door switch you apply more pressure to the switch than the door does when it is closed i.e light is off when you push the switch but not when the door does.
-
If you find the problem and it is a faulty part that needs replacing, here's the [https://images.webfronts.com/cache/meaftgrqjrsw.pdf|parts list] that will help.
+
If you find the problem and it is a faulty part that needs replacing, here's the [link|https://images.webfronts.com/cache/meaftgrqjrsw.pdf|parts list] that will help.
-
Locate the wanted part in the list and note the ''manufacturer's part number'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
+
Locate the wanted part in the list and note the ''manufacturer's part number¹'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
+
+
¹ It seems that your model, like a lot of other brands are just rebadged (or made to order) Whirlpool refrigerators as they're composed entirely of Whirlpool parts
When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
Presumably the temperature in the freezer compartment is OK i.e. approx. 0°F (-18°C)?
Check if the refrigerator is level in both directions , i.e. side to side and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off. You could also place a mobile phone inside the compartment setup to take videos to see if it does turn off, and then close the door just in case when manually operating the door switch you apply more pressure to the switch than the door does when it is closed i.e light is off when you push the switch but not when the door does.
-
If you find the problem and it is a faulty part that needs replacing, here's the [link|https://www.searspartsdirect.com/model/1mkm9mugv4-001266/jenn-air-jbbfx24nhx00-bottom-mount-refrigerator-parts|parts list] that will help.
+
If you find the problem and it is a faulty part that needs replacing, here's the [https://images.webfronts.com/cache/meaftgrqjrsw.pdf|parts list] that will help.
Locate the wanted part in the list and note the ''manufacturer's part number'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
-
-
If you search on YouTube for ''(insert wanted part number) replacement'', sometimes if you're lucky you'll find videos that show how to remove/replace the part.
When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
Presumably the temperature in the freezer compartment is OK i.e. approx. 0°F (-18°C)?
-
Check if the refrigerator is level i.e. both directions - side to side and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
+
Check if the refrigerator is level in both directions , i.e. side to side and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off. You could also place a mobile phone inside the compartment setup to take videos to see if it does turn off, and then close the door just in case when manually operating the door switch you apply more pressure to the switch than the door does when it is closed i.e light is off when you push the switch but not when the door does.
If you find the problem and it is a faulty part that needs replacing, here's the [link|https://www.searspartsdirect.com/model/1mkm9mugv4-001266/jenn-air-jbbfx24nhx00-bottom-mount-refrigerator-parts|parts list] that will help.
Locate the wanted part in the list and note the ''manufacturer's part number'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
If you search on YouTube for ''(insert wanted part number) replacement'', sometimes if you're lucky you'll find videos that show how to remove/replace the part.
When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
Presumably the temperature in the freezer compartment is OK i.e. approx. 0°F (-18°C)?
-
Check if the refrigerator is level i.e. both directions - left to right and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
+
Check if the refrigerator is level i.e. both directions - side to side and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off. You could also place a mobile phone inside the compartment setup to take videos to see if it does turn off, and then close the door just in case when manually operating the door switch you apply more pressure to the switch than the door does when it is closed i.e light is off when you push the switch but not when the door does.
If you find the problem and it is a faulty part that needs replacing, here's the [link|https://www.searspartsdirect.com/model/1mkm9mugv4-001266/jenn-air-jbbfx24nhx00-bottom-mount-refrigerator-parts|parts list] that will help.
Locate the wanted part in the list and note the ''manufacturer's part number'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
If you search on YouTube for ''(insert wanted part number) replacement'', sometimes if you're lucky you'll find videos that show how to remove/replace the part.
When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
Presumably the temperature in the freezer compartment is OK i.e. approx. 0°F (-18°C)?
Check if the refrigerator is level i.e. both directions - left to right and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off. You could also place a mobile phone inside the compartment setup to take videos to see if it does turn off, and then close the door just in case when manually operating the door switch you apply more pressure to the switch than the door does when it is closed i.e light is off when you push the switch but not when the door does.
If you find the problem and it is a faulty part that needs replacing, here's the [link|https://www.searspartsdirect.com/model/1mkm9mugv4-001266/jenn-air-jbbfx24nhx00-bottom-mount-refrigerator-parts|parts list] that will help.
Locate the wanted part in the list and note the ''manufacturer's part number'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
-
If you search on YouTube for ''(insert wanted part number) replacement'', sometimes if you're lucky you find videos that show how to remove/replace the part.
+
If you search on YouTube for ''(insert wanted part number) replacement'', sometimes if you're lucky you'll find videos that show how to remove/replace the part.
When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
Presumably the temperature in the freezer compartment is OK i.e. approx. 0°F (-18°C)?
Check if the refrigerator is level i.e. both directions - left to right and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
-
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off. You could also place a mobile phone inside the compartment setup to take videos to see if it does turn off, and then close the door just in case when manually operating the door switch you apply more pressure to the switch than the door does when it is closed.
+
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off. You could also place a mobile phone inside the compartment setup to take videos to see if it does turn off, and then close the door just in case when manually operating the door switch you apply more pressure to the switch than the door does when it is closed i.e light is off when you push the switch but not when the door does.
If you find the problem and it is a faulty part that needs replacing, here's the [link|https://www.searspartsdirect.com/model/1mkm9mugv4-001266/jenn-air-jbbfx24nhx00-bottom-mount-refrigerator-parts|parts list] that will help.
Locate the wanted part in the list and note the ''manufacturer's part number'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
If you search on YouTube for ''(insert wanted part number) replacement'', sometimes if you're lucky you find videos that show how to remove/replace the part.
When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
Presumably the temperature in the freezer compartment is OK i.e. approx. 0°F (-18°C)?
Check if the refrigerator is level i.e. both directions - left to right and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
-
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off.
+
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off. You could also place a mobile phone inside the compartment setup to take videos to see if it does turn off, and then close the door just in case when manually operating the door switch you apply more pressure to the switch than the door does when it is closed.
If you find the problem and it is a faulty part that needs replacing, here's the [link|https://www.searspartsdirect.com/model/1mkm9mugv4-001266/jenn-air-jbbfx24nhx00-bottom-mount-refrigerator-parts|parts list] that will help.
Locate the wanted part in the list and note the ''manufacturer's part number'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
If you search on YouTube for ''(insert wanted part number) replacement'', sometimes if you're lucky you find videos that show how to remove/replace the part.
When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
+
+
Presumably the temperature in the freezer compartment is OK i.e. approx. 0°F (-18°C)?
Check if the refrigerator is level i.e. both directions - left to right and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off.
If you find the problem and it is a faulty part that needs replacing, here's the [link|https://www.searspartsdirect.com/model/1mkm9mugv4-001266/jenn-air-jbbfx24nhx00-bottom-mount-refrigerator-parts|parts list] that will help.
Locate the wanted part in the list and note the ''manufacturer's part number'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
If you search on YouTube for ''(insert wanted part number) replacement'', sometimes if you're lucky you find videos that show how to remove/replace the part.
When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
-
Check if the refrigerator is level i.e. both directions - left to right and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level the way around the bowl i.e. same distance from the top of the bowl all the way around
+
Check if the refrigerator is level i.e. both directions - left to right and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level all the way around the bowl i.e. same distance from the top of the bowl all the way around
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off.
If you find the problem and it is a faulty part that needs replacing, here's the [link|https://www.searspartsdirect.com/model/1mkm9mugv4-001266/jenn-air-jbbfx24nhx00-bottom-mount-refrigerator-parts|parts list] that will help.
Locate the wanted part in the list and note the ''manufacturer's part number'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
If you search on YouTube for ''(insert wanted part number) replacement'', sometimes if you're lucky you find videos that show how to remove/replace the part.
When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
-
Check if the refrigerator is level i.e. both directions - left to right and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water level in the bowl is even all the way around the bowl
+
Check if the refrigerator is level i.e. both directions - left to right and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water in the bowl is level the way around the bowl i.e. same distance from the top of the bowl all the way around
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
-
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off.
-
If you find the problem and it is a faulty part that needs replacing, here's the [https://www.searspartsdirect.com/model/1mkm9mugv4-001266/jenn-air-jbbfx24nhx00-bottom-mount-refrigerator-parts|parts list] that will help.
+
If you find the problem and it is a faulty part that needs replacing, here's the [link|https://www.searspartsdirect.com/model/1mkm9mugv4-001266/jenn-air-jbbfx24nhx00-bottom-mount-refrigerator-parts|parts list] that will help.
Locate the wanted part in the list and note the ''manufacturer's part number'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
If you search on YouTube for ''(insert wanted part number) replacement'', sometimes if you're lucky you find videos that show how to remove/replace the part.
Hi @bjornsen
When you say that they "...swapped the unit..., if you meant that they replaced the refrigerator it seems strange that the same problem happened in both the old unit and the replacement unit.
Check if the refrigerator is level i.e. both directions - left to right and back to front. Use either a spirit level or place a clear glass bowl with water on the top shelf of the refrigerator to see that the water level in the bowl is even all the way around the bowl
Also check that the refrigerator compartment door seals are OK and that the door is straight and parallel with the cabinet, top and bottom.
* Place a turned on flashlight in the refrigerator compartment, and with the door closed normally, i.e. no pressure on it by you to keep it closed, check for any light escaping from the compartment. Probably best done at night with no room light on making it easier to see if light is escaping through the door.
* Place a sheet of paper, between the refrigerator compartment door jamb and the door and with the door closed normally, i.e. no pressure on it by you to keep it closed, try pulling it out. It will come out with a bit of effort but not that easily and it should definitely not fall out by itself. Do this at various places around the door, top, bottom and both sides.
Lastly, check if the refrigerator light is turned off when the door is closed, by manually operating the door switch (in the door jamb) when the door is open to check if the light does turn off.
If you find the problem and it is a faulty part that needs replacing, here's the [https://www.searspartsdirect.com/model/1mkm9mugv4-001266/jenn-air-jbbfx24nhx00-bottom-mount-refrigerator-parts|parts list] that will help.
Locate the wanted part in the list and note the ''manufacturer's part number'' that is shown with it. Search online for the ''part number only'' to find suppliers that suit you best.
If you search on YouTube for ''(insert wanted part number) replacement'', sometimes if you're lucky you find videos that show how to remove/replace the part.