crwdns2934241:0crwdne2934241:0 Austin Walter

crwdns2934249:0crwdne2934249:0:

As it appears that you've already taken a few easy steps without success, there is most likely something wrong with the side brush motor assembly.

Luckily an awesome Ifixit contributor has created a guide on replacing it!

it can be found here:[guide|98691]

while the model number is different it shares the same construction and should still work.

Hope this is helpful!

crwdns2915684:0crwdne2915684:0:

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