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crwdns2918538:0crwdne2918538:0

crwdns2934241:0crwdne2934241:0 jayeff

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Hi @jerrydinklebob

Try the following and check if it resolves the problem.

Turn on the laptop and when it starts to boot into Windows, force stop it by holding the Power button until it shuts down.

Do this 3 times in a row i.e. ''start > boot > force stop > start > boot > force stop > start'' etc

On the 3rd start it should boot into the ***W***indows ***R***ecovery ***E***nvironment menus.

When in the WRE menus select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.

Be careful if you decide to choose Reset This PC instead because if you select the wrong option next you can erase all your personal data as Windows will be reinstalled in the PC.

crwdns2915684:0crwdne2915684:0:

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