So I recently sold my headset that was working fine to someone on Facebook marketplace they’re having issues with it connecting to their computer and it’s popping up the error message. Please connect your headset in steam VR, but the display is still working because they can get the home screen of their monitor to show up, he said that he has tried everything that he knows to do and I’m trying to help him figure out what’s going on so that he doesn’t need a refund. How do we fix this issue?