If your ***NeatDesk™ Desktop Scanner*** has both the ***Scan*** and ***PDF LEDs*** lit on power-up and is unresponsive, here are a few troubleshooting steps you can try:
1. Power Cycle the Scanner
2. Check the USB Connection
3. Restart Your Computer
4. Update or Reinstall the Drivers
5. Try a Different Computer
6. Factory Reset the Scanner
Alternatively, if you want to scan a document and edit it as a PDF, you can also use a PDF editor program such as [link|https://www.swifdoo.com/blog/how-to-scan-to-pdf|SwifDoo PDF|new_window=true].
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