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crwdns2934243:0crwdne2934243:0 Martin Abbott

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Works fine but with intermittent loud pops and cracks

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I've been given an old Play 5 which I've given a factory reset and update, and it's now on my S1 network with half a dozen other Sonos products, all of which work fine.
This Play 5 seems to work perfectly, except that every now and then it emits a loud pop or crack noise. These usually come in bursts for a few seconds, and then it can be a few minutes of an hour or so until it does it again. The volume of the noise is the same, irrespective of the volume level of the speaker, it also occurs when the speaker is paused,
Interestingly, it does not come through headphones if they are plugged into it, but it does appear that when headphones are plugged in that the speaker may still be emitting a very low volume pops or cracks.
I've tried all the different app related settings for the speaker, including volume limiting, EQ, Loudness, etc, I've also tried changing the wireless channel and using wired LAN, but nothing changes the issue.
I'd be very grateful if anyone has any ideas as to what causes this and whether it's fixable.
Thanks, Martin
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Sonos Play 5

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open

crwdns2934241:0crwdne2934241:0 Martin Abbott

crwdns2947189:0crwdne2947189:0:

Works fine but with intermittent loud pops and cracks

crwdns2934249:0crwdne2934249:0:

I've been given an old Play 5 which I've given a factory reset and update, and it's now on my S1 network with half a dozen other Sonos products, all of which work fine.

This Play 5 seems to work perfectly, except that every now and then it emits a loud pop or crack noise. These usually come in bursts for a few seconds, and then it can be a few minutes of an hour or so until it does it again. The volume of the noise is the same, irrespective of the volume level of the speaker, it also occurs when the speaker is paused,

Interestingly, it does not come through headphones if they are plugged into it, but it does appear that when headphones are plugged in that the speaker may still be emitting a very low volume pops or cracks.

I've tried all the different app related settings for the speaker, including volume limiting, EQ, Loudness, etc, I've also tried changing the wireless channel and using wired LAN, but nothing changes the issue.

I'd be very grateful if anyone has any ideas as to what causes this and whether it's fixable.

Thanks, Martin

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Sonos Play 5

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open