okay, there is some ways you can, but this is the only way i know, its the recovery menu, hold down power and the volume up button, (idk if this supports it, but if it does, you should go into a menu with some opinons with code looking fonts, now to select, use the power to press, and volume down and up to go up & down, and there should be a reset opinon to erase all data, sorry.. its the only way i think i know.. and if you have backuped data, you can do this if you decide to format this phone @olivernoble