Here's a [https://www.hmd.com/en_au/support/topics/issues-support-and-device-information/how-do-i-hard-reset-my-smartphone-and-completely-restore-it-to-the-original|link] that may help.
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Here's a [link|https://www.hmd.com/en_au/support/topics/issues-support-and-device-information/how-do-i-hard-reset-my-smartphone-and-completely-restore-it-to-the-original|link] that may help.
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''Note:'' If the phone has a Google account associated with it then be aware that performing a hard reset will enable the Android FRP lock (factory reset protection) feature. This means that after the reset to access the phone again to set it up will require knowing the account user ID and password.
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''Note:'' Be aware that performing a hard reset will enable the Android FRP lock (factory reset protection) feature. If the phone has a Google account associated with it this means that after the reset to access the phone again to set it up will require knowing the account user ID and password.
If you can still access the phone ''before'' performing a hard reset (either by using the settings in the phone or the phone buttons) then remove the account from the phone (and also the phone from the account - login to your account online to delete the phone) then perform the reset.
Hi @brianwofford
Here's a [https://www.hmd.com/en_au/support/topics/issues-support-and-device-information/how-do-i-hard-reset-my-smartphone-and-completely-restore-it-to-the-original|link] that may help.
''Note:'' If the phone has a Google account associated with it then be aware that performing a hard reset will enable the Android FRP lock (factory reset protection) feature. This means that after the reset to access the phone again to set it up will require knowing the account user ID and password.
If you can still access the phone ''before'' performing a hard reset (either by using the settings in the phone or the phone buttons) then remove the account from the phone (and also the phone from the account - login to your account online to delete the phone) then perform the reset.