Install our trusted friend [link|https://www.coconut-flavour.com/coconutbattery/#plus|Coconut Battery] to see what info is given (Post that up on here so we can also have a peek) as hopefully the issue is just with the connection from the battery to the board. I suggest then to go over the [guide|142562] guide to check everything is connected up correctly. if there is still no joy after these 2 steps then one of the experts will give some follow up help.