I got a brand new [link|https://support.brother.com/g/b/producttop.aspx?c=us&lang=en&prod=mfcj870dw_us_eu_as|MFC-J870DW|new_window=true] Brother printer from my father-in-law. The color ink prints great but no matter what I do the black ink will not print at all despite everything being brand new out of the box. I have tried cleaning it with the machine and by hand. Any advice? I hate to have to give up on a brand new printer.