Please use the steps below to help troubleshoot the problem.[br]
1. ***Clean the Screen***[br]
• Ensure your screen is clean and free of dust, dirt, or moisture. Use a soft, dry microfiber cloth to gently clean the screen.[br]
2. ***Remove Screen Protector or Case***[br]
• If you're using a screen protector or a case, it might be interfering with the screen’s sensitivity. Try removing them to see if the problem persists.[br]
3. ***Restart Your Device***[br]
• Sometimes a simple restart can fix temporary glitches. Hold the power button and select Restart.[br]
4. ***Update Software***[br]
• Make sure your device is running the latest software. Go to Settings > System > System Update to check for and install any available updates.[br]
5. ***Calibrate the Touchscreen***[br]
• Some devices have a touch calibration option. Check if this is available in Settings > Additional Settings or a similar menu.[br]
6. ***Check for App Conflicts***[br]
• Sometimes apps can cause touch issues. Boot your device in Safe Mode to see if the problem persists. In Safe Mode, only pre-installed apps will run. If ghost touching stops in Safe Mode, an app might be the culprit. You can usually enter Safe Mode by holding down the power button and then long-pressing the Power Off option until you see the Safe Mode prompt.[br]
7. ***Preventive Measures***[br]
• To avoid future issues, avoid using the device with wet or greasy fingers, and be cautious of physical damage to the screen.[br]
If the problem persists , back up your data and take your phone with its receipt to the customer service Centre for assistance.