It seems the issue might be related to the freezer drawer not being fully seated. Make sure the drawer is pushed in completely, as improper seating can affect cooling efficiency.
Check for any obstructions around the freezer vents that might be blocking airflow. Ensure your temperature settings are correct: -2°F for the freezer and 35°F for the fridge.
Examine the door seals for any gaps or issues and look for ice buildup around the vents or coils. If these steps don’t resolve the problem, please let me know, and I’ll help further troubleshoot the issue.