When attempting to pull off the attachment stick, the stick must be at 90 degrees to the floor exactly so that there is no chance in the world it has any stress or torque to it. My husband always could get it off and once I checked this gravity/alignment relationship, I have only had to give maybe 3(!) or so tries, and sometimes I even get it right the first time. I got a V11 from a previous V6 and love it so much I put up with this.