Internal Display no backlight, External Monitor NOT working
crwdns2934249:0crwdne2934249:0:
Hey all,
So something happened with the Macbook Pro 2019 13" (no touchbar!) of my GF. (its apparently the day of dead macbooks here at home)
I wanted to connect an external monitor connected via a HDMI -> USB-C Adapter to the Mac. At this point, the internal screen was working fine, but the external was not getting detected(yesterday it was still working). I closed the lid of the macbook, and removed the HDMI cable...
Drama: when opening the lid, the internal screen was black.
I did SMC reset, PRAM Reset, couple of restarts, nothing changed. However, the Mac is alive, as I can play songs on Spotify (it opens automatically) and I see all the ICONS when lighting the screen with a flashlight. So the OS is working. I can even start Excel etc..
But yeah the b***ackground light is not working*** anymore. And the ***External Monitor(tested 2 working ones!) also gets nothing. Its not even detected.***
I have read about people having problems with the flex cable and no background light of the internal screen, but I think it is strange that even an external one is not working.
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It can't be a graphical hardware problem, because otherwise I would not be able to see the icons and everything else with my flashlight? But having no external monitor getting detected makes me questioning about a hardware failure...
Internal Display no backlight, External Monitor NOT working
crwdns2934249:0crwdne2934249:0:
Hey all,
So something happened with the Macbook Pro 2019 13" (no touchbar!) of my GF. (its apparently the day of dead macbooks here at home)
I wanted to connect an external monitor connected via a HDMI -> USB-C Adapter to the Mac. At this point, the internal screen was working fine, but the external was not getting detected(yesterday it was still working). I closed the lid of the macbook, and removed the HDMI cable...
Drama: when opening the lid, the internal screen was black.
I did SMC reset, PRAM Reset, couple of restarts, nothing changed. However, the Mac is alive, as I can play songs on Spotify (it opens automatically) and I see all the ICONS when lighting the screen with a flashlight. So the OS is working. I can even start Excel etc..
But yeah the b***ackground light is not working*** anymore. And the ***External Monitor(tested 2 working ones!) also gets nothing. Its not even detected.***
I have read about people having problems with the flex cable and no background light of the internal screen, but I think it is strange that even an external one is not working.
What happened and what else could I do ?
Many thanks !