crwdns2934241:0crwdne2934241:0 Sanford Glikin

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Computer does not recognize new battery

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Purchased a battery replacement for my laptop.    The computer does not recognize the new battery and it will not charge.    I’ve tried several fixes from the internet, but to no avail.  Thanks in advance for your help

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Lenovo Yoga C930-13IKB

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open