Using an alternate monitor works. Using remote control apps like parsec works. Camera works. Am able to take and save screenshots using memorized keystrokes while powered on. Laptop has been reset multiple times, little or no user files or configuration exists outside of windows 11 account creation
+
When using an external monitor, the laptop only recognizes the external monitor and does not detect multiple monitors.
+
There is no visible, external damage to neither the case, nor the screen. (Though when opening the case, a few plastic latches have snapped off)
-
Limited knowledge points me to a bad backlight possibly? The screen isn't dim or dark, but appears to not be powered on.
+
Limited knowledge points me to a bad backlight possibly? The screen isn't dim or dark, but appears to not be powered on. I would hope it's some driver issue, but I can't seem to get a lead on that.
-
If I could get some confirmation, that'd help with the confidence to move forward.
+
If I could get some confirmation, that'd help with the confidence to move forward to try and fix this.
Using an alternate monitor works. Using remote control apps like parsec works. Camera works. Am able to take and save screenshots using memorized keystrokes while powered on. Laptop has been reset multiple times, little or no user files or configuration exists outside of windows 11 account creation
+
+
There is no visible, external damage to neither the case, nor the screen. (Though when opening the case, a few plastic latches have snapped off)
Limited knowledge points me to a bad backlight possibly? The screen isn't dim or dark, but appears to not be powered on.
If I could get some confirmation, that'd help with the confidence to move forward.
Laptop charges and can power on.
Using an alternate monitor works. Using remote control apps like parsec works. Camera works. Am able to take and save screenshots using memorized keystrokes while powered on. Laptop has been reset multiple times, little or no user files or configuration exists outside of windows 11 account creation
Limited knowledge points me to a bad backlight possibly? The screen isn't dim or dark, but appears to not be powered on.
If I could get some confirmation, that'd help with the confidence to move forward.