crwdns2933423:0crwdne2933423:0
crwdns2918538:0crwdne2918538:0

crwdns2934241:0crwdne2934241:0 SteveG

crwdns2947189:0crwdne2947189:0:

not booting black screen and no chimes

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A customer of mine failed to update to Sonoma (or so it seems). Now the Mac does not boot.

I have removed the screen and have access to the status lights. The first LED on its own lights up, followed by 2 and 3 (1st 2 of the bank of 4). they then go off in reverse order and repeat.

This is without touching the power button and indeed even after I disconnected the button.

Any ideas as to where to start would be appreciated.

crwdns2866306:0crwdne2866306:0:

iMac Intel 27" Retina 5K Display 2020

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open