crwdns2934241:0crwdne2934241:0 Xuan Tran

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In this case, I think your headset has Active Noise Cancellation function error. Apple has a service program. The program covers affected AirPods Pro for 3 years after the first retail sale of the unit.. I have covered a few cases same issue. Good luck.

https://support.apple.com/service-programs

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open