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crwdns2934243:0crwdne2934243:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @markusnorstroem
Check that the sensor is still securely connected to the charge port board.
-Here's a teardown [https://www.youtube.com/watch?v=7ilIHyAQVQE|video] for the phone, that may help.
+Here's a teardown [link|https://www.youtube.com/watch?v=7ilIHyAQVQE|video] for the phone, that may help.
At 3:45 minutes into the video, the fingerprint sensor can be seen being disconnected from the charge port board. At 4:11 minutes the sensor can be seen being removed from the phone.
If for whatever reason the sensor is faulty, search online for ''GH96-13406A'' to find suppliers that suit you best.
+
+=== Update (03/18/24) ===
+@markusnorstroem
+
+It is not listed separately but try dialing the [link|https://www.hardreset.info/devices/samsung/samsung-galaxy-a41/codes/#Test%20Mode|test menu code] and select ''Sensor'' and check if the fingerprint sensor test is mentioned. If there is hopefully it will test to see that it is OK.
+
+It is unusual that whilst it is shown on p.1 in the block diagram of the [document|34274] service manual, there's no troubleshooting flowchart shown for it, unlike other features and functions of the phone, see p.4 thru to p.23.
+
+Have you tried deleting any fingerprints stored in the phone and then try registering yours again? Go to ''Settings → Biometrics and Security'' and delete any fingerprints shown

crwdns2915684:0crwdne2915684:0:

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crwdns2934241:0crwdne2934241:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @markusnorstroem

Check that the sensor is still securely connected to the charge port board.

Here's a teardown [https://www.youtube.com/watch?v=7ilIHyAQVQE|video] for the phone, that may help.

At 3:45 minutes into the video, the fingerprint sensor can be seen being disconnected from the charge port board. At 4:11 minutes the sensor can be seen being removed from the phone.

If for whatever reason the sensor is faulty, search online for ''GH96-13406A'' to find suppliers that suit you best.

crwdns2915684:0crwdne2915684:0:

open