Hi @megansdadd
Here's the [document|32627|tech sheet] for the model.
Try running the washer's diagnostic tests - see ''Activating the Service Diagnostic test mode'' p.2 and check if any error codes are shown.
To interpret the status lights to know what code it is, see the ''Fault/Error code display method'' chart on p.3
The error codes description and possible causes are shown on p.6→p.7