Hi @kartik38464 Can you give us more info about the problem?
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Hi @marta44432 , you can try resetting the earbuds:
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from jabra help:
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== ''How do I manually reset my Jabra true wireless earbuds?'' ==
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''When you reset your Jabra true wireless earbuds, previously paired devices and settings will be cleared.''
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''Follow these steps to reset.''
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# ''Ensure the right earbud is sufficiently charged and turned on.[br]
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If the earbud is in the charging case, you will need to remove it.''
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# ''Press and hold (approximately 10 seconds) the ***Multi-function*** button on the right earbud until the LED briefly flashes purple (note that the LED will flash red before it flashes purple).[br]
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[br]
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[br]
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[br]
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The earbuds have now been reset. The LED will automatically turn green to indicate it is on and then blue to indicate pairing mode.''
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''Before you re-pair your earbuds with your mobile device, remember to delete the previous pairing in the Bluetooth menu. Refer to the user manual of your mobile device for instructions.''
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''***Note***[br]
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You can repeat these steps if you are unsuccessful or to verify the results.''
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If this doesn't work, try resetting the charging case:
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# Open the charging case and leave the lid open.
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# Connect the charging case to a power source using the supplied USB cable. The firmware for the charging case will be restarted.
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# put the earbuds in the case, it should flash red to turn off