Check the status of the audio controller in Device Manager to see if it is installed OK or disabled.
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Check the status of the audio controller in Device Manager¹ to see if it is installed OK or disabled.
Go to ''Device Manager → Sound, video and game controllers → click on the > symbol to the left of the category'' to expand the list and check the following:
If there's a red cross next to the ''Conexant HD Audio'' entry, ''***right click*** on the entry → enable the device'' and check if it works OK
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If there's a yellow exclamation mark, next to the ''Conexant HD Audio'' entry, ''***right click*** on the entry → update driver'' and follow the prompts. You need to be online for this to work. Alternatively, here's a link to the [https://support.hp.com/au-en/drivers/hp-elitebook-820-g3-notebook-pc/7815289|drivers] for the model. ''Select your OS → select the OS version → Submit'' and then scroll down to the ''Driver-Audio (1)'' entry and download the drivers from there and install them in the PC.
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If there's a yellow exclamation mark, next to the ''Conexant HD Audio'' entry, ''***right click*** on the entry → update driver'' and follow the prompts. You need to be online for this to work. Alternatively, here's a link to the [link|https://support.hp.com/au-en/drivers/hp-elitebook-820-g3-notebook-pc/7815289|drivers] for the model. ''Select your OS → select the OS version → Submit'' and then scroll down to the ''Driver-Audio (1)'' entry and download the drivers from there and install them in the PC.
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¹To get to Device Manager in Win10, press the Win key and the x key (both together) and click on the Device manager link in the menu box that opens.
Hi @dominicbedzrah
Check the status of the audio controller in Device Manager to see if it is installed OK or disabled.
Go to ''Device Manager → Sound, video and game controllers → click on the > symbol to the left of the category'' to expand the list and check the following:
If there's a red cross next to the ''Conexant HD Audio'' entry, ''***right click*** on the entry → enable the device'' and check if it works OK
If there's a yellow exclamation mark, next to the ''Conexant HD Audio'' entry, ''***right click*** on the entry → update driver'' and follow the prompts. You need to be online for this to work. Alternatively, here's a link to the [https://support.hp.com/au-en/drivers/hp-elitebook-820-g3-notebook-pc/7815289|drivers] for the model. ''Select your OS → select the OS version → Submit'' and then scroll down to the ''Driver-Audio (1)'' entry and download the drivers from there and install them in the PC.