We had the same issue with our GE refrigerator (it looks like it is the same or a very similar model to yours). We have found that sometimes if we fill the freezer too full and/or don't ensure that the freezer door is shut fully, ice will build up on the back and base of the freezer - which then melts during the defrost cycle and drains onto the floor.
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Sometimes however, we've had a similar water/ice problem when we haven't overfilled the unit. We now know that it was caused by a clogged defrost drain tube. To fix, we turned off the power, removed the freezer drawer and melted off the ice that had accumulated in the defrost drain tough below the evaporator using a hairdryer (and then gently breaking/removing ice with a rubber mallet). We then squirted hot water through the defrost drain hole with a turkey baster until we could hear the water drain quickly. We tried some recommended fixes to prevent the issue from happening again (salt, a heated wire, etc.) that didn't work - but then noticed that the bottom end of the drain tube (the portion feeding into the drain pan in the back of the refrigerator) had a very narrow opening and was clogged with very small bits of dust etc. My husband clipped the narrow end off the tube and it's been a few years without any recurrence!
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Sometimes however, we've had a similar water/ice problem when we haven't overfilled the unit. We now know that it was caused by a clogged defrost drain tube. To fix, we turned off the power, removed the freezer drawer and melted off the ice that had accumulated in the defrost drain trough below the evaporator using a hairdryer (and then gently breaking/removing ice with a rubber mallet). We then squirted hot water through the defrost drain hole with a turkey baster until we could hear the water drain quickly. We tried some recommended fixes to prevent the issue from happening again (salt, a heated wire, etc.) that didn't work - but then noticed that the bottom end of the drain tube (the portion feeding into the drain pan in the back of the refrigerator) had a very narrow opening and was clogged with very small bits of dust etc. My husband clipped the narrow end off the tube and it's been a few years without any recurrence!
We had the same issue with our GE refrigerator (it looks like it is the same or a very similar model to yours). We have found that sometimes if we fill the freezer too full and/or don't ensure that the freezer door is shut fully, ice will build up on the compressors and the base of the freezer - which then melts during the defrost cycle and drains onto the floor.
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We had the same issue with our GE refrigerator (it looks like it is the same or a very similar model to yours). We have found that sometimes if we fill the freezer too full and/or don't ensure that the freezer door is shut fully, ice will build up on the back and base of the freezer - which then melts during the defrost cycle and drains onto the floor.
Sometimes however, we've had a similar water/ice problem when we haven't overfilled the unit. We now know that it was caused by a clogged defrost drain tube. To fix, we turned off the power, removed the freezer drawer and melted off the ice that had accumulated in the defrost drain tough below the evaporator using a hairdryer (and then gently breaking/removing ice with a rubber mallet). We then squirted hot water through the defrost drain hole with a turkey baster until we could hear the water drain quickly. We tried some recommended fixes to prevent the issue from happening again (salt, a heated wire, etc.) that didn't work - but then noticed that the bottom end of the drain tube (the portion feeding into the drain pan in the back of the refrigerator) had a very narrow opening and was clogged with very small bits of dust etc. My husband clipped the narrow end off the tube and it's been a few years without any recurrence!
We had the same issue with our GE refrigerator (it looks like it is the same or a very similar model to yours). We have found that sometimes if we fill the freezer too full and/or don't ensure that the freezer door is shut fully, ice will build up on the compressors and the base of the freezer - which then melts during the defrost cycle and drains onto the floor.
Sometimes however, we've had a similar water/ice problem when we haven't overfilled the unit. We now know that it was caused by a clogged defrost drain tube. To fix, we turned off the power, removed the freezer drawer and melted off the ice that had accumulated in the defrost drain tough below the evaporator using a hairdryer (and then gently breaking/removing ice with a rubber mallet). We then squirted hot water through the defrost drain hole with a turkey baster until we could hear the water drain quickly. We tried some recommended fixes to prevent the issue from happening again (salt, a heated wire, etc.) that didn't work - but then noticed that the bottom end of the drain tube (the portion feeding into the drain pan in the back of the refrigerator) had a very narrow opening and was clogged with very small bits of dust etc. My husband clipped the narrow end off the tube and it's been a few years without any recurrence!