@bisratwalelign Note: This will delete all data on the phone
# Turn the phone off, if it isn't already
# Press and hold the power and volume down buttons simultaneously for a few seconds
# Use the volume up and volume down buttons to scroll through the menu until you get to "Recovery Mode"
# Press the power button to select this option
# Once you see the Android in distress, press and hold the power button
# Press the volume up button while still holding the power button
# You will get to another menu. Use the volume up and volume down buttons to scroll through the menu until you get to the "Wipe data/factory reset option".
# Press the power button to select this option.
# To confirm, again select "Factory Data Reset". The phone will now perform the Factory Reset procedure.
[link|https://www.androidauthority.com/factory-reset-android-1119937/|Source|new_window=true]