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crwdns2934241:0crwdne2934241:0 jayeff

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Hi @johnmichae78004

Try starting the tablet in ''safe mode'' and check if it starts OK.

If it does, then perhaps a ''downloaded app¹'' is the cause of the problem. The trick is to find out which one. You will need to uninstall each downloaded app one by one and test the tablet in normal mode between each uninstall to check if it works OK. When it does then the last downloaded app that was uninstalled was the culprit. A ''downloaded app¹'' is one that you downloaded and installed on the tablet and wasn't pre-installed when you first got it.

Here's the procedure to get into ''safe mode''

1. First turn off the tablet if it is on

2. Next ''press and hold'' the power button until you see the manufacturers logo on the screen, then release it

3. Quickly press the Volume Down button and hold it for few seconds until you see the message ''safe mode on'' or something similar.

4. To disable safe mode, simply repeat the steps above, and you should see ''safe mode off'' rather than on.

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