If you have a DMM (digital multimeter) first check that there is 19.5V DC on the output plug of the charger or try connecting a different, known working, compatible charger to see if it works. You can also try connecting an appropriate ''USB-C ***laptop charger,***'' to the laptop's USB-C port on the rear of the laptop (next to the DC-In jack) and check if the battery starts to charge or not.
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If you have a DMM (digital multimeter) first check that there is 19.5V DC on the output plug of the charger or try connecting a different, known working, compatible charger to see if it works. You can also try connecting an appropriate ***''USB-C laptop charger,''*** to the laptop's USB-C port on the rear of the laptop (next to the DC-In jack) and check if the battery starts to charge or not.
If the USB-C charger works OK and the normal charger output tests OK or if a known working replacement also doesn't work then this indicates that there ''may'' be a problem with the DC-In jack
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Here's the [link|https://kaas.hpcloud.hp.com/pdf-public/pdf_5972494_en-US-1.pdf|maintenance and service guide] taken from this support [https://support.hp.com/us-en/product/setup-user-guides/omen-by-hp-16.1-inch-gaming-laptop-16-k0000/2101129690|webpage] for the laptop that may help to find out whether it is faulty or not
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Here's the [link|https://kaas.hpcloud.hp.com/pdf-public/pdf_5972494_en-US-1.pdf|maintenance and service guide] taken from this support [link|https://support.hp.com/us-en/product/setup-user-guides/omen-by-hp-16.1-inch-gaming-laptop-16-k0000/2101129690|webpage] for the laptop that may help to find out whether it is faulty or not
Go to p.49 to view the procedure to remove/replace the systemboard.
Once it is removed you can check if the DC-In jack, which is soldered to the motherboard tests OK from its input side to its output side on the board. If it doesn't then the jack is faulty and needs to be replaced as it cannot be repaired.
If using the USB-C charger doesn't work and the DC-In jack tests OK then further testing of the motherboard using the schematics for the board would be required to find out what's wrong.
If you have a DMM (digital multimeter) first check that there is 19.5V DC on the output plug of the charger or try connecting a different, known working, compatible charger to see if it works.
+
If you have a DMM (digital multimeter) first check that there is 19.5V DC on the output plug of the charger or try connecting a different, known working, compatible charger to see if it works. You can also try connecting an appropriate ''USB-C ***laptop charger,***'' to the laptop's USB-C port on the rear of the laptop (next to the DC-In jack) and check if the battery starts to charge or not.
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If the charger is OK (or a compatible charger also doesn't work) and if the laptop doesn't indicate that the power is connected or that the battery is charging then it could be a faulty DC-In connector.
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If the USB-C charger works OK and the normal charger output tests OK or if a known working replacement also doesn't work then this indicates that there ''may'' be a problem with the DC-In jack
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Here's the [link|https://kaas.hpcloud.hp.com/pdf-public/pdf_5972494_en-US-1.pdf|maintenance and service guide] for the laptop model ''series'' that may help to find out whether it is faulty or not
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Here's the [link|https://kaas.hpcloud.hp.com/pdf-public/pdf_5972494_en-US-1.pdf|maintenance and service guide] taken from this support [https://support.hp.com/us-en/product/setup-user-guides/omen-by-hp-16.1-inch-gaming-laptop-16-k0000/2101129690|webpage] for the laptop that may help to find out whether it is faulty or not
Go to p.49 to view the procedure to remove/replace the systemboard.
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Initially all you have to do is to dis-assemble the laptop as described so that you can access where the cable connects to the motherboard and unplug it i.e. don't remove it from the laptop just yet.
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Once it is removed you can check if the DC-In jack, which is soldered to the motherboard tests OK from its input side to its output side on the board. If it doesn't then the jack is faulty and needs to be replaced as it cannot be repaired.
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Once that is done, connect the charger to the DC-In jack and then connect the DMM (digital multimeter) across the cable plug's red and black wires and check if you measure 19.5V DC between the red and black wires at the cable plug.
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If you don't then the jack is faulty and needs to be replaced as it cannot be repaired.
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Search online for ''M57215-001'' to find suppliers that suit you best.
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If the jack tests OK then further testing of the motherboard using the schematics for the board would be required to find out what's wrong.
+
If using the USB-C charger doesn't work and the DC-In jack tests OK then further testing of the motherboard using the schematics for the board would be required to find out what's wrong.
If you have a DMM (digital multimeter) first check that there is 19.5V DC on the output plug of the charger or try connecting a different, known working, compatible charger to see if it works.
If the charger is OK (or a compatible charger also doesn't work) and if the laptop doesn't indicate that the power is connected or that the battery is charging then it could be a faulty DC-In connector.
-
Here's the [link|http://h10032.www1.hp.com/ctg/Manual/c07596073.pdf|maintenance and service guide] for the laptop model ''series'' that may help to find out whether it is faulty or not
+
Here's the [link|https://kaas.hpcloud.hp.com/pdf-public/pdf_5972494_en-US-1.pdf|maintenance and service guide] for the laptop model ''series'' that may help to find out whether it is faulty or not
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Go to p.38 to view the procedure to remove/replace the power connector cable.
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Go to p.49 to view the procedure to remove/replace the systemboard.
Initially all you have to do is to dis-assemble the laptop as described so that you can access where the cable connects to the motherboard and unplug it i.e. don't remove it from the laptop just yet.
Once that is done, connect the charger to the DC-In jack and then connect the DMM (digital multimeter) across the cable plug's red and black wires and check if you measure 19.5V DC between the red and black wires at the cable plug.
If you don't then the jack is faulty and needs to be replaced as it cannot be repaired.
Search online for ''M57215-001'' to find suppliers that suit you best.
If the jack tests OK then further testing of the motherboard using the schematics for the board would be required to find out what's wrong.
If you have a DMM (digital multimeter) first check that there is 19.5V DC on the output plug of the charger or try connecting a different, known working, compatible charger to see if it works.
If the charger is OK (or a compatible charger also doesn't work) and if the laptop doesn't indicate that the power is connected or that the battery is charging then it could be a faulty DC-In connector.
-
Here's the [http://h10032.www1.hp.com/ctg/Manual/c07596073.pdf|maintenance and service guide] for the laptop model ''series'' that may help to find out whether it is faulty or not
+
Here's the [link|http://h10032.www1.hp.com/ctg/Manual/c07596073.pdf|maintenance and service guide] for the laptop model ''series'' that may help to find out whether it is faulty or not
Go to p.38 to view the procedure to remove/replace the power connector cable.
Initially all you have to do is to dis-assemble the laptop as described so that you can access where the cable connects to the motherboard and unplug it i.e. don't remove it from the laptop just yet.
Once that is done, connect the charger to the DC-In jack and then connect the DMM (digital multimeter) across the cable plug's red and black wires and check if you measure 19.5V DC between the red and black wires at the cable plug.
If you don't then the jack is faulty and needs to be replaced as it cannot be repaired.
Search online for ''M57215-001'' to find suppliers that suit you best.
-
If the jack tests OK then further testing of the motherboard using the schematics for he board would be required to find out what's wrong.
+
If the jack tests OK then further testing of the motherboard using the schematics for the board would be required to find out what's wrong.
Hi @stormjaramillo
If you have a DMM (digital multimeter) first check that there is 19.5V DC on the output plug of the charger or try connecting a different, known working, compatible charger to see if it works.
If the charger is OK (or a compatible charger also doesn't work) and if the laptop doesn't indicate that the power is connected or that the battery is charging then it could be a faulty DC-In connector.
Here's the [http://h10032.www1.hp.com/ctg/Manual/c07596073.pdf|maintenance and service guide] for the laptop model ''series'' that may help to find out whether it is faulty or not
Go to p.38 to view the procedure to remove/replace the power connector cable.
Initially all you have to do is to dis-assemble the laptop as described so that you can access where the cable connects to the motherboard and unplug it i.e. don't remove it from the laptop just yet.
Once that is done, connect the charger to the DC-In jack and then connect the DMM (digital multimeter) across the cable plug's red and black wires and check if you measure 19.5V DC between the red and black wires at the cable plug.
If you don't then the jack is faulty and needs to be replaced as it cannot be repaired.
Search online for ''M57215-001'' to find suppliers that suit you best.
If the jack tests OK then further testing of the motherboard using the schematics for he board would be required to find out what's wrong.