crwdns2934241:0crwdne2934241:0 Amber Taus

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I would start with checking for any firmware updates. [link|https://ftp.panasonic.com/bluray/om/dmp-bd89_mul_om.PDF|Page 14 of the owners manual|new_window=true] has instructions on how to do that. There's also a troubleshooting guide in there, starting on page 30.

Have you looked inside at the actual lens to make sure it's not damaged?

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