Trying to fix a friends computer. First it's a prefab gaming computer but i don't know what kind and he doesn't remember. I has win 10 pro, 8 gig ram, and a 1TB hard drive. When booting windows starts (kinda slow) but when you log in the screen is black and doesn't show anything. I can do CTRL + Shift+ ESC and get the processes window but I tried running dxdiag from that and a couple other commands but nothing happens. It won't let me get into bios screen and won't let me safe mode. I am thinking I need to wipe the drive and start with a clean install if it lets me boot to a USB which it doesn't now..... anyway any tips would be appreciated.
Trying to fix a friends computer. First it's a prefab gaming computer but i don't know what kind and he doesn't remember. I has win 10 pro, 8 gig ram, and a 1TB hard drive. When booting windows starts (kinda slow) but when you log in the screen is black and doesn't show anything. I can do CTRL + Shift+ ESC and get the processes window but I tried running dxdiag from that and a couple other commands but nothing happens. It won't let me get into bios screen and won't let me safe mode. I am thinking I need to wipe the drive and start with a clean install if it lets me boot to a USB which it doesn't now..... anyway any tips would be appreciated.