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crwdns2934241:0crwdne2934241:0 TheLastMillennial

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Unfortunately I don't have much experience with Casio calculators. If it were Texas Instruments then I would recommend resetting it and if that didn't work, I'd blame it on a hardware issue and would recommend they use their warranty to get a new one.

Tiplanet.org or planet-casio.com are French communities but are much more knowledgeable about Casio and would be willing to help you in English.

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