black screen after a green screen, doesn't connect to computer
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black screen after a green screen, display not responding or opening
crwdns2934249:0crwdne2934249:0:
hello ifixit!
my mom was on call with one of our relatives on her iphone 7 plus when suddenly her phone screen flashed green [the ***''writing on the screen turned green''***] and ***''then turned black''***. she could still hear the call going on, but the phone screen stopped responding. we dropped the call, and after a while her phone screen turned off.
we tried doing a ***''cold restart''***, which ***''didnt work''*** :(
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we also ***''tried to connect it to my laptop''***, but it ***''isnt being detected.''*** my iphone 6 is detected fine, so it's ***''not my laptop or our cable''***.
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after charging it overnight, it's ***''connected to the ITunes finder''*** thing on my laptop, and it's begun ***''updating''***. the ***''screen still hasnt opened or responded''*** though, even during putting it in recovery mode.
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any help, please? my mom has lots of super sentimental pictures and important stuff on her phone, and we really dont wanna resort to resetting it :(
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any help, please? my mom has lots of very sentimental pictures and important stuff on her phone, and we really dont wanna resort to resetting it :(
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thanks a million in advance!!
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thanks a million in advance!
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(post edited! the itunes didnt work before we let it charge overnight. the haptics came back once it charged)
black screen after a green screen, doesn't connect to computer
crwdns2934249:0crwdne2934249:0:
hello ifixit!
my mom was on call with one of our relatives on her iphone 7 plus when suddenly her phone screen flashed green [the ***''writing on the screen turned green''***] and ***''then turned black''***. she could still hear the call going on, but the phone screen stopped responding. we dropped the call, and after a while her phone screen turned off.
we tried doing a ***''cold restart''***, which ***''didnt work''*** :(
we also ***''tried to connect it to my laptop''***, but it ***''isnt being detected.''*** my iphone 6 is detected fine, so it's ***''not my laptop or our cable''***.
any help, please? my mom has lots of super sentimental pictures and important stuff on her phone, and we really dont wanna resort to resetting it :(
thanks a million in advance!!