My device powers on and the sound in the beginning plays when you turn it on but the screen remains blank. I tried a hard reset where I held the volume + and the power button at the same time but still having the same problem. I've tried every other combination of buttons to push as well....nothing. Please I need help, we bought this about 6 mos ago and MAYBE used it 10 times if that. For paying $800 for this device, I'm so upset that it broke so quickly especially because it just sat in the corner for the remaining time untouched. HELP